FAQs

General Questions About Rocky Mountain Cleaning & Restoration

What services does Rocky Mountain Cleaning & Restoration provide?

We offer a full spectrum of restoration services, including air sampling for mold and asbestos, asbestos removal, flood cleanup & restoration, fire damage restoration, lead abatement, water damage restoration, wind damage restoration, and mold remediation. Our cleaning services include carpet cleaning, tile & grout cleaning, upholstery & leather cleaning, air duct cleaning, and pet odor removal.

What areas do you serve?

We proudly serve Pocatello, Chubbuck, Idaho, and the surrounding areas. We are committed to helping our community recover from damage and maintain clean, healthy homes and businesses.

Are you licensed and certified?

Yes, absolutely. Rocky Mountain Cleaning & Restoration is fully licensed and insured. We are IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified for Water Damage, Mold Removal, and Fire Restoration, ensuring our technicians use the most innovative and effective techniques. We are also a Class B Licensed General Contracting company.

Do you offer 24/7 emergency services?

Yes, we understand that disasters can strike at any time. We offer 24/7 emergency services for flood cleanup, water damage, fire damage, and other urgent restoration needs. For immediate assistance, please call 208-244-4420.

Do you work with insurance companies?

Yes, we are an insurance preferred contractor. We specialize in handling insurance claims and can work directly with your insurance company to help maximize your coverage and streamline the restoration process.

Damage Restoration Services

What is the difference between flood cleanup and water damage restoration?

While often used interchangeably, "flood cleanup" typically refers to the initial stages of removing large volumes of water and drying the affected area, often from significant events like burst pipes or natural floods. "Water damage restoration" encompasses the entire process, including cleanup, drying, dehumidification, sanitization, and the repair/reconstruction of damaged structures and contents.

How quickly do you respond to water or flood damage emergencies?

Prompt response is crucial to prevent further damage and mold growth. We aim to respond to water and flood damage emergencies as quickly as possible, often within hours, to begin the mitigation process.

What is involved in fire damage restoration?

Fire damage restoration is a multi-step process that includes:
* Securing the property.
* Emergency board-up and tarping.
* Water removal (if water was used to extinguish the fire).
* Soot and smoke residue removal from all surfaces.
* Odor elimination (e.g., using ozone treatment or thermal fogging).
* Cleaning and salvaging contents.
* Repair and reconstruction of damaged structural elements.

What is mold remediation?

Mold remediation is the process of identifying, containing, removing, and preventing the regrowth of mold. It involves proper containment to prevent spread, removal of mold-contaminated materials, thorough cleaning and sanitization of affected areas, and addressing the moisture source that caused the mold.

Why do I need air sampling for mold and asbestos?

Air sampling for mold helps identify the presence and type of mold, even if it's hidden, and assess spore counts to determine the extent of contamination. Air sampling for asbestos is crucial for identifying asbestos-containing materials (ACMs) before renovation or demolition, protecting occupants and workers from hazardous fibers. Both are vital for safety and proper remediation planning.

What is asbestos removal (abatement)?

Asbestos abatement is the safe and legally compliant process of identifying, containing, and removing materials containing asbestos. Due to the health risks associated with asbestos fibers, this work must be performed by certified professionals using specialized equipment and strict containment procedures.

What is lead abatement?

Lead abatement is the process of permanently eliminating lead-based paint hazards. This involves carefully removing, enclosing, or encapsulating lead-containing materials in a way that prevents exposure to lead dust and chips, which are harmful, especially to children. This work must be performed by certified professionals following strict protocols.

What does wind damage restoration entail?

Wind damage restoration addresses structural and exterior damage caused by high winds, hurricanes, or tornadoes. This can include roof damage (missing shingles, structural compromise), siding damage, broken windows, fallen trees, and debris removal. Our service includes emergency tarping, debris clearing, and full repairs to restore your property.

Cleaning Services

What cleaning methods do you use for carpet cleaning?

We use professional, deep-cleaning methods, typically hot water extraction (often referred to as steam cleaning), which is highly effective at removing embedded dirt, allergens, and stains from carpet fibers.

How long does carpet cleaning take, and how long until it dries?

The time it takes for carpet cleaning depends on the size of the area, type of carpet, and severity of soiling/stains. On average, a room can take 30-45 minutes. Drying times vary based on humidity, airflow, and the cleaning method, but typically carpets are dry within 6-24 hours. We recommend increasing air circulation to speed up drying.

Can you clean all types of tile and grout?

Our tile and grout cleaning services can restore the appearance of most tile surfaces, including ceramic, porcelain, and natural stone, and significantly brighten discolored grout lines. We use specialized equipment and solutions to break down grime and extract dirt.

What does upholstery & leather cleaning involve?

We professionally clean a wide range of upholstered furniture and leather items. Our technicians assess the fabric or leather type to choose the appropriate cleaning method, which may include dry cleaning, hot water extraction, or specialized leather conditioning and cleaning agents to remove dirt, stains, and refresh appearance.

What are the benefits of air duct cleaning?

Air duct cleaning removes accumulated dust, allergens, pet dander, mold spores, and other contaminants from your HVAC system. Benefits include:
* Improved indoor air quality.
* Reduced allergens and irritants.
* More efficient HVAC system operation, potentially lowering energy bills.
* Elimination of unpleasant odors circulating through your home.
* A cleaner living environment.

Can you remove pet odors from carpets and upholstery?

Yes, we offer specialized pet odor removal services. Our process targets the source of the odor, often urine crystals that embed deep into fibers and padding, using professional-grade enzymes and extraction methods to neutralize and eliminate the odor, not just mask it.

Facing damage or just need a deep clean? Contact Rocky Mountain Cleaning & Restoration at 208-244-4420 (24/7 for emergencies) or visit our website to schedule your service!

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